Is your business struggling with inconsistent customer service?
Communicating effectively with your Customers can make a Big Difference!
Communicating effectively with your Customers can make a Big Difference!
Hiring VAs on a Trial & Error basis is nor sustainable, Nor scalable.
Worrying about inconsistency, lack of Processes, Training VAs?
Our dedicated team eliminates the hassle of training, management, and vacation cover worries. With our Experienced Support agents, you can trust in consistent support without the headache of tedious hiring processes.
Our Agent, handles all your communication channels and is there to help your customers with their Queries so you can focus on more strategic focus.
Why You Need us?
In a world where Freelancers & Agencies are so abundantly available, Why choose us?
Time Management Challenges
Many virtual assistants struggle to effectively manage their time, leading to delays and inefficiencies.
Lack of Dedicated Workspace
Without a dedicated office space, VAs may face distractions and interruptions, impacting their productivity.
Job Security Concerns
VAs often juggle multiple jobs to ensure job security, compromising their focus and dedication to each client.
Limited Support and Training
VAs lack access to comprehensive training and ongoing support, hindering their ability to deliver high-quality services.
Time Resources
We provide our Team with tools, Trainings and resources to enhance time management skills and improve productivity.
Office Facilities
Our VAs work from fully equipped office spaces, ensuring a professional environment conducive to focused work.
Stable Employment
Our VAs are employed directly by us, offering job security and consistent income without the need for freelancing.
Training and Development
We offer continuous training and support to our VAs, helping them refine their skills and stay updated with industry trends.
At Caliber8Digital, we provide superior services by handpicking skilled professionals, Assigning Dedicated Agents and Service supervisor to manage work and ensure KPIs are met.
Prioritizing continuous learning, Our Support staff are equipped with a process-oriented approach by which we manage & improve workflows.
How it Works?
Our Simple Steps to start managing your Ecommerce Store
Discovery Call
We start with a discovery call to understand your business needs, goals, and challenges.
Agent Deployment
Upon agreement, we introduce you to your dedicated Agent and Service Supervisor.
While the Agent manages day-to-day tasks and operations, Service Supervisor ensures performance quality, identifies areas for improvement, and ensures KPIs are met.
Optimization Process
Once roles are defined, we proceed with the onboarding process, ensuring seamless integration of our team into your existing workflow.
Continuous Improvement and Follow-Ups
We prioritize continuous improvement, providing feedback, and streamlining operations.
Regular follow-ups ensure that we stay aligned with your goals and adapt to any changes in your business environment.
Our Pricing
we understand that every business is unique, and so are its needs. That's why our pricing is flexible, ensuring that you get precisely what you need without breaking the bank. Whether you're a small seller just starting or a growing business looking to scale, we've got a plan that's perfect for you. Let's chat and find the perfect solution for your eCommerce success!
Flat Monthly Fee per Agent!
$ 1000
/month
We dont just provide services, We do alot more!
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One week Refundable Trial Period
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Vacation Coverage for Deployed Agent (Except National Holidays)
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Transparent Reporting & Honest deadlines
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Process driven approach
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Streamline Ops & finding areas to improve efficiency.
What to Expect from Our Service?
We address common pain points such as low visibility and lackluster sales by providing expert listing optimization and proactive problem-solving. Our dedicated support team ensures personalized attention, while ongoing optimization efforts keep your store ahead of the curve.
Dedicated Support
Experience personalized assistance from our team of dedicated virtual assistants, ready to handle your customer support needs efficiently, Equipped with Tech knowledge.
Efficient Query Resolution
Our dedicated agents respond to customer inquiries promptly, ensuring quick and accurate resolutions to enhance customer satisfaction.
Consistent Performance
Benefit from reliable and consistent performance, Our Agents develop & work using Standardized processes, Ensuring everything goes by the book.
Professional Complaint Handling
Trained to manage and resolve customer complaints professionally, our team ensures that issues are addressed effectively, maintaining your brand's reputation.
Proactive Problem Solving
We identify and address potential issues before they escalate, ensuring a seamless and positive customer experience.
Performance Metrics
We organize Regular performance reporting, including response times, resolution rates, and customer satisfaction, to keep you informed and in control.
We are also Experienced in managing Multiple Marketplaces!
FAQ
Frequently asked questions
We have put together some commonly asked questions.
What types of customer queries do you handle?
Our team is trained to handle a wide range of customer inquiries, including product inquiries, order status updates, returns and exchanges, billing questions, and more.
How quickly can you respond to customer inquiries?
We aim to respond to customer inquiries with a same work-day approach, ensuring timely assistance and support for your customers.
Can you provide multilingual customer support?
Yes, we offer multilingual customer support services to cater to diverse customer needs and preferences.
How do you handle sensitive information and data security?
We take data security seriously and adhere to strict protocols to safeguard your information. Our team follows industry best practices and complies with relevant regulations to ensure your data remains secure at all times.
Can you handle peak periods and surges in customer inquiries?
Yes, our team is equipped to handle peak periods and surges in customer inquiries, ensuring that your customers receive prompt and efficient support at all times.
How do you train your customer service agents?
Our agents undergo comprehensive training programs that cover product knowledge, communication skills, problem-solving techniques, and customer service best practices to ensure they are well-equipped to handle various customer scenarios.
Curious to Learn More about our Services?
Or book a call now & let's get started!